Shipping policy
Shipping Policy
Last updated: June 2026
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day. You will receive a confirmation email with tracking information once your order has been dispatched.
Shipping Times
We ship to customers Locally in South Africa. Estimated delivery times are as follows:
| Destination | Estimated Delivery Time |
|---|---|
| South Africa | 5-8 business days |
Please note these are estimates and not guarantees. Delays may occur due to customs processing, public holidays, or courier backlogs.
Shipping Carriers
We work with Amarex for fast and trusted shipping
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. Please allow 3–5 business days for tracking information to update after dispatch. You can track your order using the link provided in your shipping confirmation email.
Customs, Duties
No Custom duties Charged
Shipping Costs
Shipping costs are calculated at checkout based on your location and the items in your order. We may offer free shipping promotions from time to time — check our website for current offers.
Lost or Delayed Packages
If your order has not arrived within the estimated delivery window, please:
- Check your tracking link for updates
- Reach out to us at pawsactivesa@gmail.com and we will investigate.
We are not responsible for delays caused by customs, natural events, or carrier disruptions, but we will always do our best to assist.
Address Accuracy
Please ensure your shipping address is correct at the time of checkout. We are not responsible for orders shipped to an incorrectly provided address. If you notice an error, contact us immediately at pawsactivesa@gmail.com — we can only make changes before the order is processed.
Contact Us
For any shipping-related queries, please contact us at:
📧 pawsactivesa@gmail.com
🌐 www.pawsactive.co.za